Application Manager (Retail E-Commerce)
- 8-12 years of experience in retail industry IT projects as a functional consultant/business analyst in CRM and Loyalty space, either in IT service/consultancy firm or in core Retail industry in the IT/Ecommerce department
- Working experience and knowledge of CRM and Loyalty systems like Salesforce/Oracle/Seibel etc. is good to have
- Previous experience in Ecommerce/Omni Channel project would be an added advantage.
- The role will own the application build and management of the CRM and Loyalty solutions and relevant integrations.
- Ability to independently manage business requirements and Application Build and Delivery
- Gather business requirements and drive delivery of the requirements coordinating with the 3rd party IT vendors.
- Drive integration streams of the Omni Channel projects with CRM and Loyalty systems.
- Handle a team of 1-2 business analyst and 3rd party implementers.
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