Operation Manager (Hospitality)


  • Ensure the satisfaction of hotel owners in terms of company’s operational supports
  • Primary responsibility is to drive better guest experience and ensure adherence of company processes
  • Inspect properties to ensure adherence to company standards
  • Take measures to prevent revenue leakage for company
  • Handle guest escalations and ensure a delightful experience for company guests
  • Train hotel staff on best practices for guest interactions as well as using company systems
  • Ensure high visibility for company brand at the property site and notify central team if company brand is hampered
  • Provide inputs to central team on the appropriate pricing of the property


  • At least 4 years of high quality experience in operations
  • Strong communication in both Vietnamese and English
  • High degree of ownership and availability
  • Proactive and customer service mindset
  • Eager to self-challenge in a startup working environment

Please send your updated resume to talent@auroraepc.com and resume@auroraepc.com